About the Strengthening of Public Grievance Redress Mechanisms (SPGRM) Project
The office of the Provincial Mohtasib (Ombudsman) was supposed to have partnership with the United Nations Development Programme (UNDP) to strengthen public grievances redress mechanisms under the Strengthening Public Grievance Redress Mechanisms (SPGRM) project with the amount of US$ 1.6 million project from July 2008 to December 2010.
In line with the strategic vision of the Provincial Mohtasib (Ombudsman), the project was jointly conceived and designed by UNDP and the office of the Ombudsman with a view to addressing some of the problems of administrative justice in Pakistan. Objectives of the project was to strengthen the ability of the Ombudsman to dispense its services more efficiently and effectively and also improve outreach to and access by the citizens to grievance redress services. A number of results-based interventions have been carried out to enhance public demand for responsive and transparent service delivery through policy dialogues, advocacy and awareness raising initiatives.
- To improve redress and response systems and procedures on accountability, transparency and integrity (ATI) to enable closer alignment with the needs and expectations of citizens;
- To increase public demand for ATI in service delivery; and
- To facilitate availability of and access to information regarding grievance redress and service delivery mechanisms and standards.