What can I complain to the Mohtasib Sindh about?
We can receive and handle complaints against any case of 'maladministration' in any Government of Sindh agency. If you're not sure if your complaint is one we can help with, just ask us.
What are the types of complaints the Mohtasib Sindh can't help with?
We cannot help you if your complaint is about:
- matters that are sub-judice
- external Affairs
- defence matters
- service matters
Are there any steps I should take before making a complaint to the Mohtasib Sindh?
Although it is not mandatory to do so, we advise that you complain first to the agency you believe is responsible. This may lead to an early resolution at the level of the agency itself.
Is there a time limit for making a complaint?
Yes. Complaints must ordinarily be filed within 3 months of the cause of your grievance. Exceptions can be made, but are subject to your providing reasonable justification for the delay in making the complaint.
Will the Mohtasib Sindh investigate anonymous complaints?
No. The Mohtasib Sindh does not undertake an investigation into anonymous complaints.
Can someone else make a complaint on my behalf?
No. The complaint must be made by the aggrieved person himself/herself. However, after the complaint has been made, the complainant can authorize another person well versed with the complete details of the case to represent him/her in hearings.
How much does it cost to make a complaint?
The Mohtasib Sindh’s services are free.
How can I make a complaint?
Complaints can be made to our head office or regional offices:
- In person
- By Post
- By email (email@example.com)
- By Fax
Complaints can be made in English or Urdu and preferably on the prescribed Form A which is available at www.mohtasibsindh.gov.pk and from all our offices. Our staff will assist in completing any deficiencies in your complaint when you appear for the first hearing.
What should I include in my complaint?
Keep it simple and stick to the facts. Be as specific as possible about dates, names and other important details. There should be enough information for the Mohtasib Sindh to understand the circumstances of your complaint and decide how to deal with it. When writing your complaint, think about:
- What happened?
- Where did the events take place?
- When (time and date)?
- Who was involved? Names, designations of officers or staff
- Do you have any documents which may be relevant? If so, you may want to supply copies with your complaint.
- Have you taken any action already in relation to your complaint? What happened?
- What action or outcome would you like to see as a result of your complaint?
Tips for making a complaint
What happens after I make a complaint?
All complaints made to the Mohtasib Sindh are first screened to see if they fall within our jurisdiction. If not, the complainant will be informed of the reasons why the Mohtasib Sindh will not handle his complaint. Occasionally in such casews, a letter is written to the Agency against which complaint has been made to facilitate the complainant.
If the complaint falls within the jurisdiction of Mohtasib Sindh, we will process it as per our defined procedures. All complaints will be handled in the strictest confidence and the complainants will be informed of the results of their complaints.
What happens next?
- If the Mohtasib Sindh admits your complaint, an investigation is initiated. You and the agency complained against will both be given equal opportunities to present your side of the story.
- After this investigation is completed, the Mohtasib Sindh gives his decision on the complaint. If he finds the agency has treated you fairly and in accordance with law, he will deny your request.
- In case he finds the agency guilty of maladministration, he will send his recommendations to the agency, specifying action to be taken within a defined time period.
- The Mohtasib Sindh then follows up with the agency on implementation of the recommendations. If the Mohtasib Sindh concludes that the agency is acting in defiance of the recommendations and willfully not implementing them he will file a formal reference to the Governor Sindh, who may at his discretion, give further directions to the agency directly.
How long does it take to resolve a complaint?
This varies from complaint to complaint but we aim to resolve complaints within 3 to 6 months.
What can I expect from the Mohtasib Sindh?
We aim to redress grievances as fairly and quickly as possible and to deal with the complainant respectfully. Our Service Charter sets out our standards of service in detail.
Can I appeal against the recommendation of the Mohtasib Sindh?
Once the Mohtasib Sindh has given a decision on your complaint, you can make a representation to the Governor Sindh within 30 days of receipt of the decision, if you are dissatisfied with it. The agency against whom you had complained also has the right to make representation to the President within the same time period. The Mohtasib's decision does not affect your legal rights and you are still free to seek other legal remedies available in relation to your complaint, including going to court.
What if I am dissatisfied with the service provided by the Mohtasib Sindh?
You can write, email, or fax to the Secretary, Mohtasib Sindh Secretariat, if you think we have:
- treated you unfairly or rudely
- failed to explain things properly or caused unreasonable delays.