The establishment of the Mohtasib Sindh (Provincial Ombudsman Sindh) took place through the passage of Sindh Act No. 1 of 1992 (Establishment of the Office of Ombudsman for the Province of Sindh Act, 1991). This law empowers Provincial Mohtasib (Ombudsman) Sindh to diagnose, investigate, redress and rectify any injustice done to a person through mal-administration of an Agency of the Government of Sindh.
The Order defines an 'Agency' as a Ministry, Division, Commission or office of the Government of Sindh or a statutory body, corporation or other institution established or controlled by the Government of Sindh but does not include the Sindh High Court.
The Order further defines 'Maladministration' to include:
(i) a decision, process, recommendation, act of omission or commission which:
(a) is contrary to law, rules or regulations or is a departure from established practice or procedure, unless it is bona fide and for valid reasons; or
(b) is perverse, arbitrary or unreasonable, unjust, biased, oppressive, or discriminatory; or
(c) is based on irrelevant grounds; or
(d) involves the exercise of powers or the failure or refusal to do so, for corrupt or improper motives, such as, bribery, jobbery, favouritism, nepotism and administrative excesses; and
(ii) neglect, inattention, delay, incompetence, inefficiency and ineptitude, in the administration or discharge of duties and responsibilities..